Frequently Asked Questions

We can be reached by email “support@goatedskins.com”. We respond to all emails within 24 business hours.

Our lifetime guarantee covers defects caused from our end. Our warranty
covers issues such as incorrect platform, unable to login, and missing
skins. More information can be found here.

Unfortunately we do not give out free accounts.

Yes, we are a legit Fortnite store. Search around for us or check us out on Tik Tok by clicking here. We provide high quality accounts and love when customers post about us online.

- Do not buy Vbucks for at least one month after purchase. This will result in the account being locked.

- Do not keep constantly trying to change the details if you can't understand how to do things properly. This will result in the account being locked. Please contact us if you do not understand how to do it.

- Do not contact Epic Games support for at least one month after purchase. This will result in the account being locked.

We deliver our accounts to your email within 24 business hours.

These are separate accounts. The skins can not be transferred to your personal account.

Yes, they come with full email access. Accounts have to wait up to 90 days in order to change the email.

Yes! On the checkout page please make sure to provide the platform you
want to play on so we can make sure the account can be linked to it.

Unfortunately we do not allow replacements for this reason as it can be abused.

Unfortunately we do not accept PayPal or PaySafeCard and will not in the future.

Please use the following link: https://www.epicgames.com/help/en-US/epic-accounts-c74/connect-accounts-c110/how-do-i-link-my-console-account-to-my-epic-games-account-using-the-web-a3669.

This must be done on a PC or mobile device.  

In order to change the details you must log into a PC or mobile device and to go to www.epicgames.com. Do not do this through your console.

To change the Epic Games password please visit this link.

To change the email please visit this link.

For assistance with logging in to the email account and/or changing the email password, please check out these links:

Rambler.ru: https://goatedskins.com/pages/how-to-navigate-rambler-ru
Mail.ru: https://goatedskins.com/pages/how-to-navigate-mail-ru

For assistance with logging in to the email account and/or changing the email password, please check out these links:

Rambler.ru: https://goatedskins.com/pages/how-to-navigate-rambler-ru
Mail.ru: https://goatedskins.com/pages/how-to-navigate-mail-ru

If you are receiving the error in the image below, you can easily remove the console restriction on the account.

1. Click the "here" text in the error message.
2. You will be redirected to a support page. Scroll down to the bottom and click "Click here to try to remove a restriction.".
3. It will show the linked console accounts. Remove the linked account for the console you are trying to play. Scroll to the bottom and click send code.
4. A code will be sent to the registered email of the account (the one we provided you). After you enter the code, you will be able to link your console account.

Note: if it does not allow you to remove the restricton, please contact us and we will issue a replacement.

If you are receiving this error that means the Xbox account you are trying to link already has been linked to a different Fortnite/Epic Games account. You will either need to unlink your current Xbox account from Fortnite/Epic Games or create a new Xbox account in order link the Epic Games account we provided.

If you are receiving this error that means the PSN account you are trying to link already has been linked to a different Fortnite/Epic Games account. You will either need to unlink your current PSN account from Fortnite/Epic Games or create a new PSN account in order link the Epic Games account we provided.

This error message appears when you try to log in to Epic Games using a Microsoft account without an Xbox Profile. Go to xbox.com and sign in or click here and create an xbox profile.

You can also view a guide on how to fix this by clicking here.

When you try to login to your console and you get "login failed" it can be due to various reasons. The most common reason is because you did not go to www.epicgames.com and link your console account to the Epic Games account we provided you. If you have succesfully linked the Epic Games account we provided to your console account and you are still receiving this error message, please contact us via email or live chat.