This epic account was previously linked to a different platform account. It can only be linked to the previously linked platform account. Click here to see if you are eligible to remove the restriction.

If you are receiving the error in the image below, you can easily remove the console restriction on the account.

Click the “here” text in the error message.
You will be redirected to a support page. Scroll down to the bottom and click “Click here to try to remove a restriction.”.
It will show the linked console accounts. Remove the linked account for the console you are trying to play. Scroll to the bottom and click send code.
A code will be sent to the registered email of the account (the one we provided you). After you enter the code, you will be able to link your console account.

Note: if it does not allow you to remove the restricton, please contact us and we will issue a replacement.